+447984366592
Book Now
+447984366592
Book Now
FAQs

Frequently Asked Questions

Do the chauffeurs maintain the privacy and confidentiality of their passengers?
Your privacy and confidentiality are our top priorities and we ensure that our chauffeurs adhere to the strictest standards of confidentiality. You can trust that your private conversations and information will be kept confidential and secure at all times.
Will the chauffeur exceed any speed limits if i'm in a hurry?
Absolutely not! None of our chauffeurs will ever speed.
Do the fares include the cost of parking and tolls?
Airport parking and toll fees are included in the initial quote, which is a fixed price of £10 to £15. However, any additional car park fees requested within the city will be added to your final bill. Our aim is to keep these costs as low as possible for your convenience.
What is the estimated time for travel to Heathrow or Gatwick airport from Central London?
The travel time to Heathrow from Central London is approximately 60 minutes, while the journey to Gatwick from Central London takes around 80 minutes, depending on traffic and the time of day. However, it is important to note that these estimated times can vary and it is always best to plan for extra time in case of unexpected traffic or road conditions.
What should i do if my flight has a significant delay and i do not have updated flight information?
We will then amend your booking accordingly and ensure that your chauffeur is ready to meet you at the new arrival time. We are always available to help, so don’t hesitate to reach out to us for assistance during any unexpected delays.
Will my chauffeur be available if my flight arrives early?
Our chauffeurs will be there to meet you even if your flight arrives earlier than expected. We constantly monitor flight schedules to ensure that our chauffeurs arrive on time and provide you with the best service possible.
What is the process for meeting the chauffeur at the airport?
Upon your arrival at the airport, you can easily locate your chauffeur by searching for the sign or name-board they will be holding. Additionally, the chauffeur will send a text message to the mobile number you have provided prior to your flight landing. In case you are unable to find them, kindly call +44 (0) 7984 366592 or refer to the chauffeur’s mobile number on your booking confirmation. It is important to not leave the terminal before finding your chauffeur.
Will my chauffeur engage in conversation with the passenger(s)?
Our chauffeurs are trained to be professional, courteous, and respectful. If the passenger(s) prefer to have a quiet ride, the chauffeur will remain discreet and not engage in conversation. If the passenger(s) prefer to have a friendly chat, the chauffeur will be happy to engage in conversation. Our main goal is to provide a comfortable and enjoyable ride for our passengers.
Will my chauffeur use a mobile phone while driving the vehicle?
No, your chauffeur will not use a mobile phone while driving. This is a safety precaution to ensure the safety of all passengers. This is against the law.
Will my chauffeur assist with opening doors for the passengers?
Yes, your chauffeur will be happy to assist with opening doors for the passengers.
Will my chauffeur carry my luggage?
Yes, your chauffeur will be more than happy to assist with carrying your luggage. Our chauffeurs are trained to provide a five-star service, which includes assisting with luggage.
Will my chauffeur be smart and wear a suit and tie?
Yes, our chauffeurs are always smartly dressed in a suit and tie.
Can i be notified when my car arrives?
Yes, you can be notified when your car and chauffeur arrive. Our chauffeur services offer text message or email notifications when the car and chauffeur arrive.
How far in advance do i need to book?
It is best to book as far in advance as possible to ensure availability. For most services, we recommend booking at least two hours in advance.
How do I make a yearly payment?
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I’m bringing a baby, do you provide baby/child seats?
Yes, we have baby and child seats available, please request them on booking. You will have to fit these yourselves according to the law.
Will my vehicle be clean?
Yes, all vehicles are cleaned and sanitized. All vehicles are washed daily and are regularly valeted.
Do you have a price list?
Yes, please visit our Services page.
Can i charge my phone in the vehicle?
Yes, you can charge your phone in the vehicle. Most vehicles have USB ports or 12V outlets that can be used to charge your phone. We offer a cables charger for both Android and iPhone devices.
Will there be bottled water available in the vehicle?
Of course! We offer free bottled water, available in the vehicle.
Can i eat and drink in the vehicle?
We provide water in all of our vehicles; however, eating is not allowed. Please refer to our Terms and Conditions for more information.
Do your cars have on-board entertainment?
All cars come equipped with a radio and Bluetooth, so if you‘d like to listen to music during your ride, please ask the driver. Some of our vehicles also have Wi–Fi and a rear TV with access to Netflix, Amazon Prime, Apple TV, and more. If this is one of your requirements please specify when booking the vehicle.