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Terms and Conditions
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LR Chauffeurs Terms & Conditions

  1. APPLICATION 1.1 These Terms & Conditions govern the provision of LR Chauffeurs services to its customers and the nature of the relationship between LR Chauffeurs and its Customers. 1.2 Notwithstanding any other agreements, policies, or related documents referenced herein, LR Chauffeurs and its Customers agree that these Terms & Conditions represent the totality of the relationship between LR Chauffeurs and its Customers. 1.3 The Terms & Conditions herein supersede all previous terms and constitute a legally binding agreement between LR Chauffeurs and its Customers.
  2. DEFINITIONS 2.1 “Account” means financial credit offered to an Account Customer by LR Chauffeurs on Fares and Additional Charges governed by the Account Special Terms & Conditions. 2.2 “Account Application Form” means the form (or application method) prescribed by LR Chauffeurs to be completed by a Customer for an Account. 2.3 “Account Customer(s)” means any person or business requesting or in receipt of an Account from LR Chauffeurs. 2.4 “Account Special Terms & Conditions” means those provisions governing an Account as outlined in Clause 6. 2.5 “Additional Charge(s)” means ancillary costs paid by the Customer, including but not limited to surcharges, cancellation fees, parking charges, emission zone charges, and congestion charges. 2.6 “Communication Software” means a mobile application or web-based platform provided by LR Chauffeurs for booking and payment processing. 2.7 “Company” means LR Chauffeurs of 12 Little Elms, Harlington, United Kingdom, UB3 5EE (Company Registration No: TBD). 2.8 “Customer(s)” means any person who makes a Private Hire Booking, including all associated passengers. 2.9 “Fare(s)” means the money paid by a Customer for a Private Hire Booking and Transportation Service. 2.10 “Licensing Authority” means Transport for London (TfL) or other applicable regulatory bodies. 2.11 “Private Hire Booking(s)” means transportation services requested and confirmed through LR Chauffeurs. 2.12 “Private Hire Licensing Law” refers to laws and regulations governing private hire operations. 2.13 “Private Hire Operator” means LR Chauffeurs as a legally registered and licensed operator. 2.14 “Transportation Service(s)” means the conveyance of a Customer and/or belongings from one location to another using a licensed chauffeur and vehicle.
  3. NATURE OF RELATIONSHIP 3.1 LR Chauffeurs operates as a Private Hire Operator accepting and fulfilling Private Hire Bookings. 3.2 The Customer acknowledges that the booking and transportation services are subject to regulatory compliance and LR Chauffeurs’ internal policies.
  4. COMPANY OBLIGATIONS 4.1 LR Chauffeurs shall confirm and accept Private Hire Bookings as per regulatory requirements. 4.2 LR Chauffeurs reserves the right to determine the most suitable mode of transport for each booking. 4.3 LR Chauffeurs may decline bookings based on operational feasibility or regulatory constraints.
  5. CUSTOMER OBLIGATIONS 5.1 Customers must provide accurate booking details. 5.2 Customers agree to pay Fares and Additional Charges in accordance with LR Chauffeurs’ pricing policy. 5.3 Additional Charges apply to cancellations, waiting times, airport parking, congestion zones, and peak-time bookings. 5.4 Payment must be made upon completion of the service unless an Account arrangement is in place. 5.5 Complaints should be submitted in writing to LR Chauffeurs’ registered office.
  6. ACCOUNT SERVICES 6.1 Account services are provided at LR Chauffeurs’ discretion, subject to credit checks and approval. 6.2 Account Customers must settle invoices within 30 days of issue. 6.3 LR Chauffeurs reserves the right to amend, suspend, or terminate Account services at any time.
  7. FORCE MAJEURE 7.1 LR Chauffeurs shall not be liable for service disruptions due to unforeseen events beyond its control.
  8. INSURANCE 8.1 LR Chauffeurs maintains all legally required insurance policies. 8.2 Customers are responsible for their belongings during transit.
  9. DATA PROTECTION 9.1 LR Chauffeurs complies with GDPR and Data Protection Act 2018 regulations. 9.2 Customer data is processed in accordance with LR Chauffeurs’ Privacy Policy.
  10. GENERAL TERMS
  • Bookings must be made at least 3 hours in advance during office hours (06:00-22:00 UK time). For urgent bookings, call +447984366592.
  • LR Chauffeurs is not liable for delays due to traffic, weather, or other unforeseen circumstances.
  • Customers are liable for damages caused to vehicles and will be charged for repairs and loss of business.
  • LR Chauffeurs reserves the right to subcontract bookings to trusted partners.
  • Customers must load/unload their luggage and are responsible for personal belongings.
  • LR Chauffeurs enforces a strict no-smoking policy in all vehicles.
  • A 100% surcharge applies on Christmas Day, Boxing Day, and New Year’s Day. A 50% surcharge applies on other bank holidays.
  • Wedding bookings must be made via direct consultation.
  • Lost property will be documented and can be reclaimed from LR Chauffeurs’ office.
  • LR Chauffeurs reserves the right to refuse service to passengers under the influence of drugs or alcohol.
  1. JURISDICTION 11.1 These Terms are governed by the laws of England and Wales.